How can I get some samples?
You can request swatches directly from our website. All you have to do is check the box next to the swatches you'd like to receive and add them to your swatch cart. Once you have added all the swatches you like to receive you can click on the "CHECK OUT SWATCHES" tab and fill in your information.
Can you match an item that I have been looking for?
We have over 25 years experience in sourcing and matching fabric. If you are in need of something specific you can always bring it in or send us a sample and we'll do our best to match that for you. We also have professional relationships with mills all over the world which can produce/replicate an item for you at the best possible price.
Do you deliver?
We can deliver orders over 500 yards at no charge withing 5 miles of our warehouse in Los Angeles, CA.
Do you have a showroom I can see samples and/or pickup an order?
Yes, we have a showroom and warehouse in Los Angeles, CA. We're open Monday-Friday 9am-5pm, feel free to stop by anytime, however please note that our schedules can vary.
Do you have minimums?
Most items will not have a minimum unless otherwise noted. There is a $25 processing/cutting fee for orders that total under 100 yards. The fee is for up to 5 item on an invoice before reapplying.
Do you only sell to businesses?
No, we are happy to supply to anyone, businesses as well as hobbyist.
Do you ship outside the USA?
Yes, we are very proud to ship all over the globe.
How can I order yardage?
To place an order we will need an e-mail conformation with the specific item(s) you'd like to order and we'll send over an invoice for your approval.
If you are a new customer we will also need your full billing and shipping address along with contact info to get you setup in our system. (You can e-mail us that information alongside your first order)
How can I pay for a invoice?
We accept payments in form of:
Credit cards, cashiers check, cash, check(must clear before pickup/shipping), and bank transfer. Certain payment forms may have additional surcharges or will not be accepted depending on the size of the order.
How do you ship?
Shipping will depend on the size of the order.
*Small orders normally ship with us through USPS or your UPS account
*Full rolls can be shipped using your UPS account to receive the best rates.
*Larger orders will ship with freight service. We will put the items on a pallet or pallets and forward the details to our freight company in which they will contact you direct with pricing, options, and details. If you have your own freight service you would like to use we can arrange that as well.
How many swatches can I request?
If you are a domestic manufacturer we can typically send about 10 swatches at no charge. For non-manufacturers or larger requests shipping/handling fees may apply..
International requests will have a shipping fee of $35-$45 for up to 25 swatches, beyond that additional shipping/handling fees may apply. Once you place a swatch request we will confirm by sending you a PayPal invoice for the shipping fee.
How much is shipping?
Shipping will have to be calculated once we know your exact order as shipping prices differ based on the size, weight, and destination.
If I order an item and you run out will you be able to get more?
On many items we keep a constant stock, but certain items it will just depend on what we can get at the time. We do have professional relationships with mills all over the world we can contact to get more of any style and we can try to match items with something very similar in the case we are not able to.
What are your lead times?
We can normally have an order invoiced the same or next business day. Once we receive payment we can proceed with shipping/pickup same or next business day.
What are your prices?
For pricing please send us an e-mail with the items you are interested in and we'll get back to you with a quote. We can e-mail a general price list if that's what you need.
Where will my order ship from or where can I pickup my order?
Even though we sell denim from all over the world we keep all the stock you see on our website in our Los Angeles, CA warehouse.
Where is Pacific Blue Mills?
Pacific Blue Mills is not a single Mill in a single location. It is the title we've dubbed to a handful of select private/exclusive mills from around the globe that produce/develop styles for us and our customers. Only the highest quality goods, ethically sources, and at the lowest possible prices are Mills that we'll proudly lend our name and reputation to.
What is your return policy?
Full rolls (not cut yardages) of stocked fabric (not special orders or custom milled items) is returnable and is subject to a 20%-30% restocking charge and all transportation charges. No returns after 30 days from the date of the invoice. Returned merchandise must be discussed and approved by the office before being sent back.
Are images accurate?
We upload every item using a high resolution scanner and most images come out perfect, but there is always a margin of error and certain items (specifically khaki and olives) tend not to scan in well. It's always recommended to at least request a swatch before ordering production as the item imaged on the site may vary from the actual item in person.